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Frequently Asked Questions

Frequently Asked Questions

Here, we address frequently asked questions regarding STflexpack; we have compiled the key concerns that customers prioritize most during the purchasing process.

How fast can I get a price quotation?

Usually within 20 to 40 minutes during working hours, or within 12 hours off-working time.

What if I receive defective bags?

We guarantee quality. Any defective products can be replaced or refunded after verification.

Do you offer eco-friendly or biodegradable bags?

Yes, we provide PLA biodegradable and recyclable material options.

How fast can I get a price quotation?

Usually within 20 to 40 minutes during working hours, or within 12 hours off-working time.

What kind of artwork file format do you accept?

Please submit your bag design files in Al, PSD, PDF, EPS, or high-resolution JPG format (minimum 300 DPl).

May I get a sample to check your quality?

Yes, free samples are available. (However, you will need to pay for shipping.)

What is the ordering process?

Once you have defined your requirements, we will provide you with a quote and confirm the product details.

We will make a sample for you to inspect, and once you confirm that it is correct, we will begin mass production.

I'd like to order, but I don't know the bag type, size, or color. Can you help me?

Absolutely. Our design team offers a one-stop service—simply share your ideas with us, and we will bring them to life.

What printing services do you offer?

We offer up to ten colors and can provide digital printing, gravure printing, and flexographic printing. The specific printing method will be selected based on the quantity of products.

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